My wife recently purchased herself a zen player; I had heard good things about them over the brand name IPod.
After she spent an hour trying to make the computer software work with it she asked me to help. I verified that our computer and software met all the specs it wanted and that she had done the install correctly, but it still wouldn't work. Turns out their software doesn't do all that good of a job installing itself. Fortunately someone was nice enough to make a patch kit for the thing which I found and ran fixing the issue.
For those looking for the patch kit it can be found here: