After she spent an hour trying to make the computer software work with it she asked me to help. I verified that our computer and software met all the specs it wanted and that she had done the install correctly, but it still wouldn't work. Turns out their software doesn't do all that good of a job installing itself. Fortunately someone was nice enough to make a patch kit for the thing which I found and ran fixing the issue.
For those looking for the patch kit it can be found here:
Just download the zip file, extract it and run the cmd file. The thread that lead me to the download is linked to in the header of this post.